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of 5— List your top 10 most common complaint calls
What you'll accomplish
By the end of this guide, you'll have a printed triage script library covering your 8-10 most common patient complaint calls — giving every MA a consistent, safe approach to phone calls and reducing anxiety around difficult clinical conversations.
What you'll need
- ChatGPT, Claude, or Gemini (free version works perfectly)
- Google Docs or Microsoft Word for the final document
- 30-45 minutes to build the script library
- Cost: Free
How-To Guide: Build AI-Powered Phone Triage Scripts for Common Calls
Step 1: List your top 10 most common complaint calls
Think through your last week at the front desk. What patient calls come in most often? Write down the top 10. Common ones include:
- Chest pain or pressure
- Fever (adult)
- Fever (child)
- Medication side effects
- Prescription not at pharmacy
- Abnormal lab results question (before physician has reviewed)
- Request for same-day appointment (urgent complaint)
- Mental health crisis / patient sounds distressed
- Post-procedure concern
- Fall or injury at home